ServiceNow and Google Cloud have expanded their partnership to connect ServiceNow’s industry-specific workflows with Gemini Enterprise for the first time. The integration is designed to make agentic AI more accessible, enabling Gemini Enterprise to reason through and execute complex, multistep actions in ServiceNow’s widely used platform.
The companies will give mutual customers a unified interface to deploy AI agents across business functions. Initial integrations, some already available, target retail, telecommunications, sales and IT operations. Retail teams can use the system to diagnose equipment problems and automatically dispatch technicians. IT teams can triage incidents and assess change risks using natural language.