Salesforce launched its Agentforce Help Agent. The service agent features outcome-based pricing. Pricing is set at $2 per resolution.
Customers pay only when the agent autonomously resolves an issue. No fee applies if a customer provides negative feedback or requires human agent escalation.
Salesforce aims to provide a clear return on investment. The model directly links cost to effectiveness in reducing labor costs.
This launch reflects a broader enterprise software trend. Oracle and Hubspot also explore similar outcome-based models. Successful pricing depends on defining a "resolution."