Capita plc secured a £31 million contract with the UK Health Security Agency (UKHSA). The three-year agreement is scheduled to begin in November 2026.
Capita will manage a flexible Single Service Centre (SSC) for health information helplines and online support. The service utilizes the cloud-based Capita Connect platform to manage public inquiries.
The infrastructure provides standard public health services while maintaining the capacity to scale for national emergencies. This agreement ensures rapid response capabilities for future health incidents.